"Arctic" - CliffSide Premium White Tee

At CliffSide, we take pride in delivering high-quality clothing that inspires confidence and boldness. Our goal is to ensure that every piece meets our high standards and your expectations. However, we understand that issues can occasionally arise. 

Last Updated: 21/11/24

Eligibility for Exchange

We accept exchanges only under the following conditions:

• The item is faulty or contains a manufacturing defect.
• There is a clear issue with the garment’s design or construction that affects its functionality or quality.

If you believe your item qualifies for an exchange, please notify us within 14 days of receiving your order with:

• A description of the issue.
• Photographic evidence showing the fault.

Conditions for Returns

• We do not accept returns for a change of mind, sizing issues, or wear and tear caused by improper care or regular use.
• All items must be unworn, unwashed, and in their original packaging with tags intact.
• Items sent back without prior approval will not be processed.

Refund Policy

If your return request is approved, refunds will be issued based on the original reason for the claim:

• Refunds will be distributed back to the original payment method (e.g., credit card, PayPal).
• In some cases, store credit may be provided, especially if the item(s) is no longer available for replacement, or we no longer sell the item(s).

How to Initiate an Exchange or Return

1. Email us at hello@cliffersheart.com with your order number, photos of the issue, and a brief description.
2. Our team will review your request within 2-3 business days and provide you with further instructions if your claim is approved.
3. Once the item is received and inspected, we will process your exchange, store credit, or refund, as agreed.

Non-Returnable Items

• Items marked as final sale or clearance are not eligible for return or exchange. (depending on claim)
• Accessories and promotional items (e.g., free gifts) cannot be returned or exchanged.

Shipping Costs

• If the issue is deemed valid, CliffSide will cover the cost of shipping for the exchange or return.
• If the item is returned for any reason not covered under this policy, shipping costs will be the customer’s responsibility.

Fraudulent Claims

We aim to protect both our customers and our business. Please note that false claims or misuse of this policy may result in the rejection of future requests and the suspension of your account. (banned with complex technology)

IF ANY PARCEL IS UNDELIVERED OR APPEARS LOST WITH THE COURIER, YOU MUST NOTIFY OUR CUSTOMER SERVICES TEAM WITHIN 14 DAYS OF PLACING YOUR ORDER. WE DO NOT ACCEPT ANY REPSONSIBILTIY FOR ANY MISSING,LOST OR DAMAGE PARCEL CLAIMS OUTSIDE OF THIS PERIOD.

Need Assistance?

If you have any questions about our policy or need help with your order, feel free to contact us at hello@cliffersheart.com.

We value your trust and thank you for choosing CliffSide!

All our products are true to size unless stated otherwise in the product description. Please refer to the charts below for accurate garment and body measurements. If the garment you are ordering isn't listed below, please assume regular sizing. 

Did you know that 97% of our customer base has been happy with sizing in the past 2 years?

Hoodies Size Chart (Garment Measurements)

Note:

• Size Tolerance: ±1½ inch (±2.5 cm) for both length and width.
• Shrinkage Tolerance: 5% for length and width, as per international standards.

T-Shirts Size Chart (Body Measurements)

For any additional sizing queries, reach out to us at hello@cliffersheart.com. We're here to help you find the perfect fit!

We are committed to ensuring your order reaches you quickly and securely. Below, you will find details about our delivery options, estimated timescales, and answers to common questions.

Delivery Options

• EVRI Next Day

  • Estimated Delivery Time: 1-2 working days.
  • Orders placed before 2 PM (GMT) will be dispatched the same day. Orders placed after this time will be processed the following working day.
  • Next Day service is available Monday to Friday. Orders placed over the weekend will be dispatched on Monday.

• EVRI 48

  • Estimated Delivery Time: 2-3 working days.
  • A cost-effective option for those who don’t need immediate delivery.

Delivery Costs

Shipping costs vary depending on your selected option and will be calculated at checkout. Any promotional free shipping offers will be applied automatically.

Founded in 2020 and originally known as CliffSide London, CliffSide represents a bold lifestyle inspired by those who thrive on the edge. Our brand is built on the philosophy that life is meant to be lived fearlessly—because the biggest risks lead to the greatest rewards.

With our motto, "Take A Risk Or Lose A Chance," we empower individuals to embrace uncertainty, push boundaries, and express themselves unapologetically. Just like standing on the edge of a cliff, our designs reflect a sense of daring confidence and the thrill of possibility.

At CliffSide, every piece tells a story of bold decisions and courageous moves. Whether you're chasing dreams, breaking barriers, or simply stepping out of your comfort zone, we're here to remind you that the edge is where greatness begins.

Join us, and dare to live on the CliffSide.